Executive Manager | Strategic Account Management | AI/R

Eduardo Paredes

Engagement Manager and Business Manager for strategic accounts and international operations, connecting executive relationships, delivery governance, revenue, pipeline, and opportunity development in AI, Agentic AI, Salesforce, Oracle, Hyperautomation, and CRM.

I am a technology executive with more than 20 years of experience, currently working in Strategic Account Management at AI/R and combining Engagement Manager and Business Manager responsibilities to connect executive relationships, operations, delivery governance, forecast, billing, SOWs, pipeline, and opportunity development.

My trajectory combines a solid technical foundation in infrastructure, middleware, integration, and mission-critical environments with an evolution into RPA, Hyperautomation, AI, CRM, Salesforce, Agentforce, Partner Cloud, Oracle Commerce, Agentic Process Automation, and strategic account management.

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20+years in technology, delivery, operations, and transformation

Accountrelationship, operations, revenue, and growth

RPAroadmap, squads, CoE, POCs, proposals, and support

AI/CRMSalesforce, Agentforce, Partner Cloud, and digital offerings

Current role

Executive leadership across clients, operations, revenue, and technology.

My current focus combines strategic account management, engagement governance, international operations, opportunity development, and offerings in Agentic AI, Salesforce, Oracle, CRM, automation, and digital services at AI/R.

AI/R, strategic accounts and international operations

Strategic Account Management

I coordinate the relationship between clients, international teams, AI/R leadership, internal areas, and partners, keeping priorities clear, financial assumptions consistent, and executive visibility in place.

I track what is contracted, in delivery, in negotiation, and still under business development, connecting forecast, billing, SOWs, approvals, opportunities, scope, margin, risk, and delivery capacity.

Strategic AccountsAI/RForecastBillingSOWs

Relationship, context, and predictability

Engagement Manager

I protect the quality of the client relationship, translate business needs, organize priorities, surface risks and opportunities, and connect clients, leadership, technical teams, and partners.

I work through executive alignment, demand refinement, delivery follow-up, blocker removal, and trust-building for new initiatives.

StakeholdersGovernanceDeliveryRisks

Pipeline, revenue, and commercial operations

Business Manager

I manage the commercial and financial health of the engagement, connecting pipeline, forecast, billing, SOWs, approvals, scope, opportunities, and delivery capacity.

I participate in opportunity structuring, number tracking, target discussions, assumption control, and realistic growth scenario planning.

PipelineRevenueForecastFinancial governance

Agentforce, Partner Cloud, Revenue Leakage, and Oracle Commerce

Recent Agentic AI, Salesforce, and Oracle offerings

I structure materials, POCs, and opportunities involving Salesforce, Agentforce, Partner Cloud, Data 360, MuleSoft, Slack, Revenue Leakage, commercial automation, Oracle Commerce, Agentic Process Automation, and AI business use cases.

In international contexts, I also work on opportunities involving support, development, and demand generation for new services.

Agentic AISalesforceAgentforceOracle CommerceAI

Timeline

A career described by responsibilities, not just dates.

Infrastructure and middleware shaped my foundation; RPA expanded my scope into process transformation; strategic account management consolidated my executive, business-oriented role.

2025 - 2026

Executive Manager and Strategic Account Management

I work in strategic account management with combined Engagement Manager and Business Manager responsibilities. My focus includes international clients, project health, opportunities, forecast, billing, SOWs, CRM, commercial governance, and opportunity development at AI/R.

AI/RCRMForecastSOWsAgentic AI

2021 - 2024

Hyperautomation, RPA, GenAI, and business development

I led commercial and technical initiatives involving proposals, POCs, RFPs, squads, estimates, licensing, support, and process automation for clients such as Livelo, Eldorado Celulose, Grupo Marista/FTD, TEX, Sicredi, Via Varejo, Raia Drogasil, and Universo Online/CIAT.

RPAUiPathAutomation AnywhereGoogle CCAIGenAI

2018 - 2020

Enterprise-scale RPA, GOL, CoE, and squads

I worked on GOL's RPA program with a roadmap of dozens of processes, multidisciplinary squads, prioritization, homologation, support, incident analysis, platform migration, and interface with Software AG/Kryon and UiPath.

GOLCoEKryonUiPathSAP

2014 - 2018

Compasso, service management, and Oracle Middleware

I worked as a specialist, infrastructure architect, coordinator, and service manager for VIVO, Nextel, Natura, Gafisa, LASA, Estacio, CVC, and SKY. The environments involved WebLogic, SOA Suite, OSB, Oracle ATG, Endeca, BAM, ODI, Apache, Tomcat, Linux, and AIX.

WebLogicSOA/OSBSLAsCritical environments

2011 - 2014

TIVIT, Cielo, and Banco ibi

I worked as a senior middleware specialist in high-availability financial environments, with focus on lower downtime, security, PCI, mainframe integrations, Oracle RAC, GoldenGate, HSM, BigIP, WebLogic, JBoss, Oracle Service Bus, Oracle BAM, ActiveMQ, HornetQ, and IBM MQ.

CieloBanco ibiPCIMainframeIBM MQ

2004 - 2011

Technical foundation: M4U, Ozonion, networks, security, and early cloud

I built my foundation in network administration, security, middleware, deployments, tuning, monitoring, firewalls, virtualization, AWS EC2, SQL Server, Linux, Apache, JBoss, Tomcat, and high-availability web platforms.

LinuxAWS EC2JBossSecurityMonitoring

Core capabilities

Applied knowledge across multiple layers of the operation.

I organize my capabilities around concrete responsibilities: account management, Agentic AI Business Transformation, Agentic Process Automation, AI Platforms, AI Solutions, Digital Commerce, delivery governance, and technical depth.

Strategic Account, Engagement & Business Management

Strategic account management, executive relationships, pipeline, forecast, billing, SOWs, opportunities, prioritization, margin, risk, and scope expansion.

Strategic AccountsAI/REngagementBusiness

Agentic AI Business Transformation

Offerings, POCs, and value narratives involving Agentic AI, AI Platforms, AI Solutions, Modern Management, and AI-driven transformation.

Agentic AIAI PlatformsAI SolutionsModern Management

Agentic Process Automation & Hyperautomation

RPA programs, Agentic Process Automation, CoE creation, squads, roadmap, POCs, support, governance, licensing, and enterprise process automation.

RPAUiPathAutomation AnywhereSoftware AG/Kryon

Salesforce, CRM & Digital Commerce

Experience with CRM, Salesforce, Agentforce, Partner Cloud, Data 360, MuleSoft, Slack, Oracle Commerce, and commercial process orchestration with data and agents.

SalesforceAgentforcePartner CloudDigital Commerce

AI-assisted Application Engineering & Delivery Governance

Squad management, executive status, risks, blockers, roadmap, backlog, homologation, go-live, support, AI-assisted Application Engineering, and continuous improvement.

DeliveryAI-assisted EngineeringSquadsSLA

Middleware & Integration

Technical foundation in WebLogic, SOA Suite, OSB, JBoss, Apache, Tomcat, queues, integration, monitoring, and troubleshooting of critical environments.

WebLogicSOA/OSBJMS/MQLinux/AIX

Clients and contexts

Experience with enterprise clients and international operations.

Experience across different business contexts, including strategic accounts, international operations, digital transformation, process automation, CRM, middleware, support, and critical environments.

The logos represent companies and professional contexts in which I have worked throughout my career. The presence of a brand does not imply disclosure of scope, a public case, an active partnership, or institutional endorsement. All trademarks belong to their respective owners.

Strategic accounts and international operations

Yamaha

Sazerac

Porto Seguro

Pottential

Anima

Junto Seguros

Credicoamo

Desktop

Insper

Stellantis

Ouro Verde / Unidas

AI, CRM, and digital offerings

Professional context grouping, without public attribution of a specific solution to any individual client.

Yamaha

Sazerac

Porto Seguro

Stellantis

Via Varejo

Raia Drogasil

Universo Online / CIAT

Insper

Hyperautomation, RPA, and process transformation

GOL

Eldorado Celulose

Livelo

Sicredi

Sofisa

Grupo Marista / FTD

TEX

Autopass

Brother

Universo Online / CIAT

Middleware, service management, and critical environments

VIVO

Nextel

Natura

Gafisa

LASA / Lojas Americanas

Estacio

CVC

SKY

Cielo

Banco ibi / Bradescard

Mapfre

Schindler

BRT

Technical foundation and digital platforms

M4U

Ozonion

Technical foundation

My technical foundation remains central to the story.

I preserve this technical base because it remains important when discussing feasibility, risk, architecture, and operations in complex contexts.

Middleware and integration

Oracle WebLogic Server, Oracle SOA Suite, Oracle Service Bus, Oracle Application Server, Oracle Enterprise Manager, Oracle Fusion Middleware, BEA WebLogic Integration, JBoss AS, Apache Tomcat, IBM MQ, Apache ActiveMQ, HornetQ, and Docker.

Infrastructure, cloud, and operations

Linux, Unix, AIX, HP-UX, Windows, AWS, Google Cloud, Azure, IBM SoftLayer, VMware ESX, Oracle OVM, Apache, IIS, NGINX, firewalls, load balancers, and networks.

Observability and support

Nagios, Zabbix, Introscope, Cacti, SNMP, Dynatrace, logs, incident diagnosis, tuning, availability, SLAs, deployments, requests, and continuous improvement.

Automation and development

Python, Shell Script, Perl, PHP, C/C++, JavaScript, HTML, CSS, Excel/VBA, UiPath, Automation Anywhere, Software AG/Kryon, PDF/XML processing, and web automation.

Professional synthesis

How I connect technology, operations, and business

My contribution is to turn complex context into clear direction: understanding the client, organizing priorities, aligning teams, sustaining operations, and creating realistic paths for growth.

I work in Strategic Account Management at AI/R.
I combine Engagement Manager and Business Manager responsibilities.
My evolution connects RPA, Hyperautomation, Agentic AI, CRM, and strategic account management.
I have recent experience with Agentic AI, Salesforce, Agentforce, Partner Cloud, Oracle Commerce, Agentic Process Automation, and Revenue Leakage.
I have a strong background in RPA, Hyperautomation, CoE, squads, POCs, RFPs, and commercial proposals.
I maintain deep technical grounding in middleware, integration, infrastructure, monitoring, and critical environments.